BLINC1000 CUSTOMER CARE

Returns & exchanges

A little help with your BLINC piece.

Returns Policy

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Conditions

To be eligible for an exchange, your item must:

Be unworn, unwashed, and in original condition
Have all tags attached and be returned in its original packaging
Be free of makeup, tan, perfume, or marks

Items approved for exchange that do not meet our conditions upon inspection will be denied, and the customer will be responsible for the cost of having the item returned to them.

We offer eligible size exchanges, rather than change-of-mind refunds. These conditions do not limit your rights under the Australian Consumer Law.

Exchanges are available for Australian orders only and are subject to stock availability. If your requested size is unavailable, we may offer store credit or an alternative item at our discretion. Please include your order number, item and preferred size when contacting us, and wait for approval and return instructions before posting your item.

Refunds

We do not offer refunds for change of mind, incorrect sizing or preference.

Return shipping

For approved change-of-mind or sizing exchanges, customers cover both the postage to return the item to BLINC1000 and the cost of sending the replacement item. Original shipping charges are not refunded for change-of-mind exchanges. These charges do not override your rights for faulty, damaged or incorrectly supplied goods.

Sale items

Sale items are final sale for change of mind.

International orders

International change-of-mind returns and exchanges are not available.

What happens after I submit a request?

Our team will review your request and reply by email. Please wait for return instructions before posting an item. Submitting this form does not automatically approve a return.

We aim to reply within 4–6 business days.

Faulty items

Blinc1000 complies with the Australian Consumer Law, which guarantees your rights if a product is faulty.

If you receive a faulty item, contact us with your order number, a description of the issue and clear photos so we can assist you as quickly as possible.

Blinc1000 will assess the reported fault. If an item has a manufacturing defect, you will not incur additional costs for the appropriate remedy. For a major failure, you can choose a replacement or refund. For a minor failure, we will provide an appropriate remedy within a reasonable time.

Minor variations or a loose thread do not automatically mean a product is faulty. Each concern is assessed against the Australian Consumer Law guarantees, including acceptable quality. Your statutory rights are not excluded.

Shipping, delays & missing parcels

Once dispatched, your parcel is handled by the shipping carrier. We cannot directly control carrier transit times, delivery delays or delivery scans. Track your parcel using the dispatch email and contact us with your order number if it is delayed or appears lost, so we can assist with a carrier enquiry and assess the appropriate resolution.

If tracking shows delivered but you cannot locate your parcel, check the delivery address, any safe-place location, household members and neighbours, then contact the carrier and BLINC1000. Theft after a parcel has been correctly delivered will be assessed based on the delivery evidence and any authority-to-leave instructions. This policy does not exclude any rights or remedies you have under Australian Consumer Law.

International duties & taxes

Customers are responsible for any import duties and taxes charged by their destination country. Please check these charges before ordering.

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