Return & Exchange Policy FAQ

How do I return?

Request an exchange

Complete the exchange enquiry form with your order number, email address and preferred size. Our team will review your request and email you with the next steps.

Conditions

To be eligible for an exchange, your item must:

• Be unworn, unwashed, and in original condition
• Have all tags attached and be returned in its original packaging
• Be free of makeup, tan, perfume, or marks

Items approved for exchange that do not meet our conditions upon inspection will be denied, and the customer will be responsible for the cost of having the item returned to them.

We offer eligible size exchanges, rather than change-of-mind refunds. These conditions do not limit your rights under the Australian Consumer Law.

What items are returnable?

Australian orders may be exchanged subject to stock availability. Please email blinc10000@gmail.com with your order number and requested size within 5 days of delivery.

What items are non-refundable?

We do not offer refunds for change of mind, incorrect sizing or preference. Gift cards are not redeemable for cash or refundable for change of mind.

Sale items and international orders are final sale for change of mind, including size exchanges. This does not exclude rights for faulty, damaged or misdescribed products.

Faulty items

Blinc1000 complies with the Australian Consumer Law, which guarantees your rights if a product is faulty.

If you receive a faulty item, contact us with your order number, a description of the issue and clear photos so we can assist you as quickly as possible.

Blinc1000 will assess the reported fault. If an item has a manufacturing defect, you will not incur additional costs for the appropriate remedy. For a major failure, you can choose a replacement or refund. For a minor failure, we will provide an appropriate remedy within a reasonable time.

Minor variations or a loose thread do not automatically mean a product is faulty. Each concern is assessed against the Australian Consumer Law guarantees, including acceptable quality. Your statutory rights are not excluded.

Can items be exchanged?

Eligible Australian full-price purchases can be exchanged for an available size when requested within 5 days of delivery. Once approved, return the original item following our instructions. We will inspect it before arranging the exchange.

If your preferred size is unavailable, contact us to discuss an alternative or store credit. Customers cover both return postage and the cost of shipping the exchange for a size or preference exchange.

What are the refund options?

Where a refund is approved or required under Australian Consumer Law, it is returned to the original payment method. Store credit may be offered where applicable and agreed with you; it does not replace a refund you are legally entitled to.

We do not offer change-of-mind refunds. Original shipping charges are not refunded for change-of-mind exchanges.

How do I ship back the items?

Follow the return address, packaging and postage instructions in your approval email. Use tracked postage and keep your receipt and tracking number.

For size exchanges, you pay return and replacement shipping costs. If we confirm a product fault, we cover reasonable return postage or reimburse reasonable return costs already paid.

How soon will I get my refund?

Once your returned item has been received and inspected, we will email you with the assessment outcome. For an approved refund, we aim to process it within 5–7 business days after approval. Your bank or payment provider may take additional time to show the funds.

My question is not answered. Who can I contact?

Email blinc10000@gmail.com with your order number and question. We aim to reply within 4–6 business days.

Shipping information

Australian standard shipping: $10 AUD. Express shipping: $15 AUD. DHL Express: $48 AUD. Free Australian standard shipping on orders over $300. Orders are packed and sent within 3–5 business days.

International shipping is available to selected destinations. Services and prices are shown at checkout. Import duties and taxes are the customer’s responsibility.

For more delivery information, read our shipping policy. Your rights under Australian Consumer Law are not excluded by these policies.